Shipping & Returns
WE HAVE A NO FUSS RETURNS POLICY. THIS MEANS THAT IF, AFTER RECEIVING YOUR ORDER, YOU DON'T WANT TO KEEP IT FOR ANY REASON, YOU CAN POST IT BACK TO US FOR A REFUND OR AN EXCHANGE, IT IS AS SIMPLE AS THAT!
You may return most new, unopened orders within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective order, etc.). We authorise your refund within 3 to 5 working days of us receiving your order back. However, in many cases we process refunds more quickly. Your bank might take 3-5 days to process the refund on their end after we have authorized your refund.. If you need to return an order, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return orders from your order.
Majority of our returns are due to customers ordering a wrong size. This happens because of different sizing standards offered by different brands. We humbly request our customers to compare their body with our available sizing charts before placing any order. You can also contact our expert stylists to clarify any sizing issues using our online contact form.
In an unlikely event that you are not entirely satisfied with our product(s),theSkinShop will gladly accept unworn, unwashed or factory defective merchandise for return or exchange within 21 days from the shipping date (as recorded by the postal service or courier company). Simply follow stated below 3 steps:
Request a RMA (Return Merchandise Authorization) number by either sending an email to firstname.lastname@example.org or login to your personal account on TheSkinShop website (We reserve the right to refuse acceptance of orders sent without TheSkinShop's prior authorization)
We will send you an email with detailed instructions.
Once you follow our provided instructions and after we receive and inspect your returned order(s), we will either return, refund or exchange the product(s) as per this policy.
Kindly note that all returned orders should be in their original packing & condition with all hang tags and labels attached. Any orders returned in any other condition will not be eligible for any refunds or exchange. We suggest that you send your returns via an insured traceable carrier, as we will not be responsible for any lost or damaged returns.
Please note that for orders delivered to outside the UK, any refund amount will be less the original delivery charge on your order unless the order was found to be faulty or not what you ordered. Exchanges sent out are subject to the original delivery charge.
If you require a refund then we will try to process that within 4-5 working days from when we receive the order back from you.
This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive.
More info about the EU Distance Selling Directive can be found at:
Returning Custom (Bespoke) Orders
Unfortunately we do not offer exchange or refund on any of the custom made (bespoke) orders.
Before shipment of your product, our quality control department inspects the product on varied quality standards to ascertain that the product is exactly the same as ordered from our website. If the product is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your product is damaged, please mail us at email@example.com, specifying the extent of damage
If you require any further clarification on this return and exchange policy then please send your comments or questions by e-mail to firstname.lastname@example.org or contact us here via our online contact form
We can ship to virtually any address in the world except Russian Federation and Israel. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your orders and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many orders we sell are weight-based. The weight of any such order can be found on its detail page where applies. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Great Britain pound.